We would love to hear from you! Feel free to Email us 24/7. My name is Jess, and Lynn, our customer service representative, or I would be happy to answer any questions about our jewelry or the process to make it. I am physically in our office from 9-4:30, M-F, EST. Our Jewelry is handmade by Brent and myself in Myrtle Beach, South Carolina. We create beautiful and meaningful jewelry in sterling silver, 10k gold, 14k gold, 18k gold, and platinum.