We would love to hear from you! Feel free to Email us 24/7. My name is Jess, and Lynn, our customer service representative, or I would be happy to answer any questions about our jewelry or the process to make it. I am physically in our office from 9-4:30, M-F, EST. Our Jewelry is handmade by Brent and myself in Myrtle Beach, South Carolina. We create beautiful and meaningful jewelry in sterling silver, 10k gold, 14k gold, 18k gold, and platinum. Our number is toll free.