At Brent&Jess we strive to be as transparent as possible. Please feel free to ask us any questions about our policies.
We accept ALL major credit cards through our website at check out. Or you can choose to check out with Paypal. Or if you prefer to pay over the phone, you may call us at (888) 370-7042. We do not accept checks or money orders at this time.
Our shipping charge covers the cost of shipping the fingerprint kit from us to you and your finished product from us to you. The method and cost of returning the kit to us is up to you–a Priority Flat Rate Envelope or Small Flat Rate Box is easiest and will cost you about $6 domestic. The boxes and envelopes are free at the Post Office. First Class is also an option and will cost you a bit less, but you will need to package the materials and tape it up yourself. Shipping jewelry to international locations is expensive. We use FedEx to ensure that your jewelry gets through customs and to you in time for your wedding. If you are not from the US you may have customs fees that are not included in our shipping charge. Please do not ask us to mark a package differently to avoid fees. There are hefty fines associated with that and we could lose our business.
Our current turnaround time is 6-8 weeks from when we receive your imprint kit, for a total of about 8-10 weeks. For international orders, our current turnaround time is 8-10 weeks from when we receive your imprint kit, for a total of about 10-12 weeks. Expediting is available for domestic orders. The expediting charge is $50, which includes first priority service for delivery of the finished product by your date.
REFUNDS & EXCHANGES
While custom items may not be returned, we will work with you to figure out the problem and provide solutions. Our rings are handmade one at a time. The finish and detailing on a ring will reflect that they are handmade rather than made by a machine. These slight irregularities and variations add to the character of your ring.
All metals scratch and dent. Any design or finish on the exterior of any ring is vulnerable to scratching and wear over any period of time. We cannot replace a ring because it has shown wear. Finishes on the exterior of rings with prints on the INSIDE can be refreshed with polishing or brushing. Keep in mind polishing is done by removing material. Consider purchasing the fingerprint on the interior if you are concerned about the exterior wearing.