Please click on the questions below to see their answers. If you do not see the answers to your questions or if you would like clarification on the answers please use our contact us page.
We create a custom ring with your fingerprint! Once you order we'll send you our patented fingerprint impression kit. The kit will capture the ridges and valleys specific to your finger--the real texture, unlike an ink print. We'll cast your ring with the lost wax casting process, and the result will be your exact finger texture, not in reverse.
Our rings aren't just a fingerprint they are an impression of you!
We need a few pieces of information in order to write up a quote for you in platinum, palladium, and/or gold--your ring size, the design you like, and the metal(s) you're interested in. We'll also need your location so that we can give you accurate shipping information, and your wedding date (or important date related to your inquiry).
Metal prices change frequently; our quotes are good for a week.
Sterling silver orders can be purchased right out of the shop--simply add the item to your cart and check out!
If you have questions or would like an item in gold, palladium, or platinum, please contact us.
We answer emails Monday-Friday from 8:30am-5pm.
After we consult with you and collect the details of what you'd like, we'll write up a custom listing for you to purchase.
We'll send you our patent pending impression kit to complete after you order. Once we receive that back from you, you'll have your custom, handmade ring, pendant, or gift in 6-8 weeks!
To purchase, add the listing you like to the cart by clicking the add to cart button.
We can process all major credit cards: Visa, Mastercard, American Express, or Discover. We even accept Paypal.
If you experience difficulties or have additional questions we want to help please let us know by using our contact form so we can
We do not accept checks or money orders at this time.
Feel free to contact us any time! Emails are easiest for us so we can have a minute to track down your job for the update. If you could include the custom item# from your order that would help greatly:) Our email address is firstname.lastname@example.org
Please return the kit to the address provided in the kit. Please email us if you need help with the address.
The kit can be sent back any method you prefer. Most of our customers use a Priority Flat rate envelope. The envelope is available free at any post office, and costs about $5 to send once you get everything packaged up.
We work in Sterling Silver, White, Yellow and Rose gold, Palladium and Platinum.
First, determine what metal your engagement ring is. It is best to choose a wedding band in the same metal, so that the harder metal does not wear on the softer metal.
Often, jewelry stores rhodium plate their white gold to make it very bright white. We do not rhodium plate our white gold unless you ask us to. The fee for rhodium plating is $65.
This graphic is the best way we've come up with to describe the difference:
In most cases, yes. There is room for up to 25 characters inlcuding spaces.
Ampersand and Heart symbol are available and take up as much space as 2 characters.
We cannot engrave a ring that has a print WRAPPED around the interior.
We use numbers and New Times Roman as the font becasue it is the most legible as an inscription.
For pendants there is room for initials, a name, a date, or a very short sentiment such as I LOVE YOU.
The cost to add basic engraving is $25.00.
and Speciality Engraving covers signatures and specialty copy of handwriting, special characters, prose etc. and that is $100
The more time you can allow the better in case the ring needs to be sized or adjusted in any way after delivery.
For domestic orders, our current turnaround time is 6-8 weeks from when we receive your imprint kit, for a total of about 8-10 weeks.
For international orders, our current turnaround time is 8-10 weeks from when we receive your imprint kit, for a total of about 10-12 weeks.
Expediting is available for domestic orders. The expedite charge is $100, which includes first priority service and express shipping for delivery of the finished product, it is hard to say how much time is gained because it depends on how many orders we have, but generally speaking we should be able to cut that time down from 8-10 weeks to 4-6 weeks.
Each item we craft is one of a kind and made to order so we take great care in treating each piece individually and as the most important item we have ever made. However, we can move a little faster if necessary. Expediting is available for domestic orders. The expedite charge is $100, which includes first priority service and express shipping for delivery of the finished product. Expediting is available for international orders as well but there are so many factors involved with delivery that it is still very hard to guarantee a delivery date.
Shipping jewelry to international locations is expensive. We use FedEx to ensure that your jewelry gets through customs and to you in time for your wedding. If you are not from the US you may have customs fees that are not included in our shipping charge. Please do not ask us to mark a package differently to avoid fees. There are hefty fines associated with that and we could lose our business.
For domestic orders, the $16 we charge for shipping covers the materials for sending the kit and then the finished product to you.
We leave the cost of shipping the kit back up to you. It can be sent whatever method you prefer. First Class is the least expensive, Priority Flat Rate is about $5, and Express is about $20.
For international orders, we ship the kit Priority Mail International. We ship the finished product through FedEx. While expensive, FedEx offers pre-brokered service that allows our products to reach our customers in the fastest way possible. We have tried everything, and FedEx is the most effective for getting over borders the quickest.
You may ship the kit back with whatever method you'd like. There's nothing in the kit that should hold it up in customs.
You may be responsible for customs duties when your finished product crosses into your country.
Thank you for reaching out to us!
Because we use the email address Info @ brentjess.com sometimes it gets sent to your spam folder.
We also take the weekend to enjoy our families. If you email after 5PM EST Friday we might not get back to you until Monday.
During the week we start responding by 8 AM EST.
Please email us again if you do not hear from us! We try very hard to respond ASAP.
Also please do your best to make sure you are accurate when providing us your email address when completing the contact form. We can't reach you if the email address you provide is not correct:(
Quotes given for precious metals other than sterling silver are good for 1 week. Your quote will need to be refreshed and may change after a week passes because the market fluctuates daily, and your rings or special items are made to order.
Sorry, we do not work in titanium, tungsten or steel.
Our rings are all handcrafted by only us here in the USA.
Custom made, one of a kind, hand crafted rings are best not rushed. Our rings take anywhere from 8-10 weeks from the time we RECEIVE your kit to complete. We are a small company making handmade, one of a kind custom wedding bands and other special items so please allow time to make them for your wedding or special date:)
Every ring or item we make is one of a kind. Some of the deigns you see on our site came from working with customers to craft something unique. Further customization is always possible:) Addiitonal time and costs should be expected, so factor that in if you are planning for your wedding day or commitment ceremony.
Click Caring for your one of a kind brent&jess Fingerprint Ring to learn more about care of your ring or special item.
We do. We have a small team of jewelers here, Brent and Jess of course, and Adam, Tim and Dani.
We do not automatically rhodium plate rings. We are happy to rhodium plate our white gold rings for $65/ring. Unfortunately you cannot have a darkened print if we Rhodium plate your ring
Yes, your ring can be sized and we are happy to size your ring for you. We care about your fingerprint and the rings that we have crafted and are equipped to complete the sizing while maintaining the quality of the work and prints. A local jeweler does not have the same level of care or investment in your brent & jess rings as you and I. Nor can we stand behind their work, so we encourage you to come to us for your sizing needs.
Is there a cost?
There may be a cost associated with sizing your ring. Sizing up or down in whole size increments or sizing ring designs that include exterior carving, stones or wire sides will be the most likely to have cost associated and those costs will depend on the labor and material that will be require to complete the work.
Be sure to visit a jeweler to be sized before ordering. Try on rings in the same width you are considering purchasing because the width can affect how the ring feels on your finger.
Good news is we can size the ring for you:)
Some fluctuation should be expected in the size. These fluctuations may not require sizing, you wouldn't size down and up based on the changing seasons for example. Weather, weight gain or loss, and humidity, all may cause temporary changes.
See related question in FAQ titled Can my fingerprint ring be sized, and what is the cost?