Please click on the questions below to see their answers. If you do not see the answers to your questions or if you would like clarification on the answers please use our contact us page.
We create a custom ring with your fingerprint! Once you order we'll send you our patent pending fingerprint impression kit. The kit will capture the ridges and valleys specific to your finger--the real texture, unlike an ink print. We'll cast your ring with the lost wax casting process, and the result will be your exact finger texture, not in reverse.
Our rings aren't just a fingerprint they are an impression of you!
We need a few pieces of information in order to write up a quote for you in platinum, palladium, and/or gold--your ring size, the design you like, and the metal(s) you're interested in. We'll also need your location so that we can give you accurate shipping information, and your wedding date (or important date related to your inquiry).
Metal prices change frequently; our quotes are good for a week.
Sterling silver orders can be purchased right out of the shop--simply add the item to your cart and check out!
If you have questions or would like an item in gold, palladium, or platinum, please contact us.
We answer emails Monday-Friday from 8:30am-5pm.
After we consult with you and collect the details of what you'd like, we'll write up a custom listing for you to purchase.
We'll send you our patent pending impression kit to complete after you order. Once we receive that back from you, you'll have your custom, handmade ring, pendant, or gift in 8-10 weeks!
To purchase, add the listing you like to the cart by clicking the add to cart button.
Most of our customers pay with Paypal, but we can process your Visa, Mastercard, American Express, or Discover credit card over the phone. We'd be happy to answer your questions or help you with the process--please use our contact form.
We do not accept checks or money orders at this time.
Feel free to contact us any time! Emails are easiest for us so we can have a minute to track down your job for the update. Our email address is email@example.com
Please return the kit to the address provided in the kit. Please email us if you need help with the address.
The kit can be sent back any method you prefer. Most of our customers use a Priority Flat rate envelope. The envelope is available free at any post office, and costs about $5 to send once you get everything packaged up.
We work in Sterling Silver, White, Yellow and Rose gold, Palladium and Platinum.
First, determine what metal your engagement ring is. It is best to choose a wedding band in the same metal, so that the harder metal does not wear on the softer metal.
Often, jewelry stores rhodium plate their white gold to make it very bright white. We do not rhodium plate our white gold unless you ask us to. The fee for rhodium plating is $65.
This graphic is the best way we've come up with to describe the difference:
In most cases, yes. There is room for up to 28 characters and spaces on rings that have no print on the inside of the ring.
A ring with a TIP print on the interior leaves room for a maximum of 18 characters.
Ampersand and Heart symbol are available and take up as much space as 2 characters.
We cannot engrave a ring that has a print WRAPPED around the interior.
We use numbers and all capital lettering in an italic block font.
For pendants there is room for initials, a name, a date, or a very short sentiment such as I LOVE YOU.
The cost to add basic engraving is $25.00 total for each item.
For Extended engraving it is $50.00 for each item
and Speciality Engraving covers signatures and specialty copy of handwriting, special characters, prose etc. and that is $100
For domestic orders, our current turnaround time is 8-10 weeks from when we receive your imprint kit, for a total of about 10-12 weeks.
For international orders, our current turnaround time is 10-12 weeks from when we receive your imprint kit, for a total of about 12-14 weeks.
Expediting is available for domestic orders. The expedite charge is $100, which includes first priority service and express shipping for delivery of the finished product.
Each item we craft is one of a kind and made to order so we take great care in treating each piece individually and as the most important item we have ever made. However, we can move a little faster if necessary. Expediting is available for domestic orders. The expedite charge is $100, which includes first priority service and express shipping for delivery of the finished product. Expediting is available for international orders as well but there are so many factors involved with delivery that it is still very hard to guarantee a delivery date.
Shipping jewelry to international locations is expensive. We use FedEx to ensure that your jewelry gets through customs and to you in time for your wedding. If you are not from the US you may have customs fees that are not included in our shipping charge. Please do not ask us to mark a package differently to avoid fees. There are hefty fines associated with that and we could lose our business.
For domestic orders, the $16 we charge for shipping covers the materials for sending the kit and then the finished product to you.
We leave the cost of shipping the kit back up to you. It can be sent whatever method you prefer. First Class is the least expensive, Priority Flat Rate is about $5, and Express is about $20.
For international orders, we ship the kit Priority Mail International. We ship the finished product through FedEx. While expensive, FedEx offers pre-brokered service that allows our products to reach our customers in the fastest way possible. We have tried everything, and FedEx is the most effective for getting over borders the quickest.
You may ship the kit back with whatever method you'd like. There's nothing in the kit that should hold it up in customs.
You may be responsible for customs duties when your finished product crosses into your country.
Thank you for reaching out to us!
Because we use the email address Info @ brentjess.com sometimes it gets sent to your spam folder.
We also take the weekend to enjoy our families. If you email after 5PM EST we might not get back to you until Monday.
Please email us again if you do not hear from us! We try very hard to respond ASAP. During the week you should not have to have a long wait.
Occationally we get submissions that have incorrect email addresses. :)
We can! The quality of the print will dictate how it looks on your peice of jewelry.
Most of our rings are made with a sculptural process but we have the technology to make rings with your fingerprint. The same quality standards apply to these rings as our Brent&Jess rings made with our patented kit.
It's like your loved one just touched the end of their finger on your ring, leaving their mark. With your digital file, we use our newest technology to carve a fingerprint into a peice of jewelry of your choice. This is an excellent option for those who cannot do our traditional fingerprint kit. We do prefer the original print (that we will return) to create the best object.